FAQ

You want to report an incident on the map ? Make sure the location is enabled on your device and the permissions are granted.

Then click on the "incident" tab at the bottom of the screen and click on the blue button at bottom right of the map to indicate if there is an incident (danger about robbery, harassment or physical attack).

Select the icon of the incident you created and click on the delete button.

click on the "Ratings" tab at the bottom of the screen. Then, a long press on the map allows you to note a place.

You also have the option to rate a larger area by drawing the boundary of the place to be noted on the map.

Once the area is defined, you will be asked to rate the selected place from one (unsafe) to five (secured) stars.

Some area can be tint from green to red :

• When this area is green it means the place is safe for most of the people who rated it.
• When this area is red it means the place is dangerous for most of the people who rated it.

If you need more information about a specific place, you just need to click on it.

Our app's "safe navigation" feature is designed to help you navigate your surroundings with greater confidence.

The core of this feature relies on user feedback. You and other users can rate the perceived safety of walking routes on our map. These ratings contribute to a collective understanding of which areas feel secure.

How it Works:

• A safe walking route is suggested when the user searches for an address close to their location (therefore accessible on foot).
• You need to enable location on your phone to access this feature.
• Algorithm Calculation: Our app's algorithm analyzes these ratings, taking into account the number of ratings, their distribution, and other relevant factors.
• Safe Route Display: When you request a walking route, the app considers these safety ratings alongside standard routing factors (distance, etc.). It then provides you with a route that prioritizes areas with higher safety ratings.

Important Considerations:

• Subjectivity: Safety is subjective. A route rated as "safe" by one person may not feel the same to another.
• Dynamic Data: Safety ratings can change over time as more users contribute. The app's safe route recommendations are dynamic and reflect the latest available data.
• Not a Guarantee: While the Safe Route feature provides valuable guidance, it does not guarantee your absolute safety. Always remain aware of your surroundings and exercise caution.
• Contribute to the Community: Your own safety ratings help improve the accuracy and effectiveness of this feature for everyone. We encourage you to rate the routes you walk to help others.

Once you delete your account, it will be permanently removed, and you will not be able to recover your data. This includes your email, ratings, reported incidents, and settings preferences.

To delete your account, please follow these steps:

• 1. Open the SafetyMap application.
• 2. Tap the setting icon in the search bar.
• 3. Select "My account" from the menu.
• 4. Tap "Delete account".
• 5. You will receive a verification code at your registered email address.
• 6. Enter the verification code in the app to confirm the deletion.

Please note that deleting your account is a permanent action.

A refuge is an establishment that offers support to people who are victims of harassment or insecurity.

More information on refuges:

https://askforangela.co.uk/

If you don't see any refuges near you on the map, you can ask your local authority to add its own refuge network creating a safetymap project:

https://www.safetymap.io/project/overview

A safetymap project allow citizens to track incidents in real time and offer you a list of refuges that you can add to your Safetymap application.

These refuges establishments aim to welcome and listen to citizens who are victims of harassment or insecurity.

By adding this network to the safetymap application, you have access to all the advanced search features of the application!

• Directions to the nearest open shelter
• Filter establishments by category (bar, restaurant, etc.)

You are a local authorities or an association? Get more information here:

https://www.safetymap.io/project/overview

First, check if you still are following the default project (click on "My Account" -> "Following"

If you don't have follow any project, you must follow the default one :

The safetymap project

If you still don't see any refuges on the map, that means that the default project doesn't support your location.

In this case, you should contact your local authorities to check if any projects are available.